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Health Visiting Service - Worcestershire

  • We are part of the 0-19 Public Health Nursing Service. We work with families to achieve the best health and wellbeing for children from birth to 5 years of age, by identifying health needs and promoting healthy lifestyles.

About the service

We are qualified nurses or midwives with extra specialist training in community public health, child development and health promotion. This means we can support families to prevent illness and promote good health.

We work alongside community nurses and community nursery nurses, who are also highly trained in child development. Together, we deliver parts of the Healthy Child Programme for families with children aged 0–19, and up to 25 for those with special educational needs or disabilities. The Healthy Child Programme provides families with screening, immunisations, and regular health and development reviews, along with advice on health, wellbeing and parenting.

We operate Monday to Friday between 9:00am — 5:00pm, excluding bank holidays. We also run our Telephone Advice Service from 9:00am — 1:00pm Mon - Friday. 

Please be aware that response to messages may take up to 10 working days.

Urgent help

Unfortunately we are not a urgent help service. If you have immediate concerns about your child's health and wellbeing, please visit the urgent help section of this website: Urgent help and support in an emergency | Children, Young People and Families

Service updates

Appointments and visits

All families are offered 5 contacts with the Health Visiting Service, from pregnancy until a child starts full time school. These are:

Antenatal visit

Your first contact with us is usually during pregnancy. Your midwife will tell us you’re expecting, and we will get in touch when you are around 28–32 weeks to explain the support we offer.

New birth visit

Once you’re home after the birth, a health visitor will visit you. This usually happens when your baby is 10–14 days old, but it can be up to 21 days. We’ll ask how you, your family and your baby are doing, and give you any advice or support you need with caring for your newborn.

6-8 week review

When your baby is 6–8 weeks old, we’ll visit again to see how things are going. You can talk about anything from the new birth visit, and we’ll chat about activities you can do with your baby and what to expect as they grow.

12-month review

Around your child’s first birthday, we’ll contact you to arrange a development review. Before the appointment, we’ll ask you to complete a short questionnaire. Don’t worry, children develop at their own pace, and your child doesn’t need to be able to do everything on the list.

Integrated 2½‑year review (All About Me @ 2)

When your child is between 2 and 2½ years old, we’ll arrange another development review. In Worcestershire, this is done together with your child’s early years setting (nursery, childminder, preschool or playgroup). Both the health visiting team and the early years staff complete checks to make sure your child’s development is on track and to offer support if needed.

Additional help and support

Outside of these key contacts, there is lots of support available to families. You can access our teams in clinics, groups and through text, email and phone.

Well Child clinics

Our Well Child clinics are open to families with children under the age of 5. We can support you through the early years of your child's life, where necessary, including advice around sleep, development, growth, feeding and toilet training.

To view locations and timetables, visit Well Child clinics in Worcestershire | Children, Young People and Families.

Weighing your child

If your baby is under the age of 2, you can weigh your baby at several locations across Worcestershire, including:

Contact the team

Telephone Advisory Service (TAS)

If your child is 0-19 years old and you need advice on issues such as feeding, development or toileting, behaviour etc, you can contact our Telephone Advisory Service (TAS). The service is managed by members of the Health Visiting Team who can assist you with a variety of different worries and questions you have about your child.
  • Phone: 01905 520 032
  • Service hours: Monday — Friday 9:00am — 1:00pm

Alternatively, you can contact your local health visitor using our Parentline text service:

  • Text: 07312 263547
  • Service hours: Monday – Friday 9:00am – 5pm

Email your local team

Please be aware that response to messages may take up to 10 working days.

Other contacts and support

You may be able to access help and support from other teams within the Public Health Nursing Service. Follow the links below to find out more about the services available.

Smoke Free Homes

Support to quit smoking for young people aged 12–17, parents, carers, and anyone living with a child or young person under 19,

School nursing service

Supporting children, young people and families with a wide range of health and wellbeing concerns, from emotional health and bullying to sexual health and healthy lifestyles.

Infant feeding service: Support throughout your breastfeeding journey, access advice, guidance, and family-focused groups and workshops: